Shipping Policy

1) Shipping Policy (Ireland) — Sofie & Nola

Last updated: [Insert date]

Who we are

This Shipping Policy applies to purchases made from Sofie & Nola.
Questions? Email info@sofienola.com.

Order processing time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Shipping Policy
During peak periods, processing may take longer.

Delivery time (estimated)

After processing, delivery typically takes 8–12 business days (estimate).

Shipping Policy

Please note these are estimates, not guarantees.

Legal delivery rule (Ireland/EU): Unless we agree otherwise with you, we must deliver goods no later than 30 daysfrom contract conclusion. EUR-Lex

Shipping costs

We currently offer free shipping on all orders (no minimum spend).

Shipping Policy

Shipping Policy

Where we ship from

Some orders may be shipped from international warehouses/suppliers (including outside the EU). If your delivery is shipped from outside the EU, import VAT, customs duties, and handling fees may be charged by the destination country and are usually the customer’s responsibility (unless we explicitly state otherwise at checkout).

Shipping Policy

Tracking

Where available, we will provide tracking information by email after dispatch.

Address accuracy

Please check your shipping address carefully. If you notice an error, contact info@sofienola.com as soon as possible. We can’t guarantee we can amend addresses once an order has been dispatched.

Delays

Delays can occur due to carrier issues, customs processing, or peak season demand. (Your prior policy referenced COVID-related delays; we treat delays more generally now.)

Shipping Policy

If your order is late or missing

If delivery has not occurred within the expected window, contact info@sofienola.com.
If we fail to deliver within the legally required timeframe (or an agreed date), you may have the right to cancel and receive a refund in line with EU consumer rules. EUR-Lex+1

Damaged items

If your order arrives damaged, email info@sofienola.com with your order number and clear photos within a reasonable time after delivery so we can assist.

2) Refund & Returns Policy (Ireland/EU) — Sofie & Nola

Last updated: [Insert date]

This policy explains your rights when shopping with Sofie & Nola. Questions: info@sofienola.com.

A) EU/Ireland right to cancel (cooling-off / withdrawal)

If you are a consumer in Ireland/EU, you generally have the right to cancel your online order within 14 days from the day you receive the goods (or the last item in a split delivery). CCPC+2citizensinformation.ie+2

You must tell us you want to cancel within those 14 days. CCPC
After you notify us, you then have a further 14 days to send the goods back. CCPC

How to cancel:
Email info@sofienola.com with:

Order number
Your name
The item(s) you want to cancel/return
A clear statement that you wish to cancel the contract

B) Returns window (our store policy)

In addition to your legal cancellation rights above, we may offer a longer returns window (e.g., 30 days) for eligible items. If we do, it never reduces your statutory rights. (Your previous document referenced 30 days.)

Refund Policy

C) Condition of returned goods

Returned items must be in a condition that allows resale (where reasonable), with original packaging where possible. You may inspect items as you would in a shop, but you are responsible for any diminished value caused by handling beyond what is necessary to establish the nature/characteristics/functioning of the goods.

D) Return costs

Change-of-mind returns (withdrawal/cooling-off): You normally pay return shipping costs, unless we state otherwise.

Refund Policy
Faulty/incorrect items: We cover reasonable return costs (or provide an alternative solution).

Your older policy said “we cannot interrupt shipping so cancellation is not possible once in transit.” That wording is not compliant with EU cancellation rights. You can still cancel within the legal period even if the parcel is already moving through the network.

Refund Policy

CCPC+1

E) Refund timing and method

If you cancel within the legal cancellation period:

We refund all payments received for the cancelled items, including the standard outbound delivery cost (if you paid one). eccnet.eu
We issue the refund within 14 days of being informed of your decision to cancel, but we may wait until we receive the returned goods (or proof of return), whichever is earlier (as permitted under EU rules). eccnet.eu
Refunds are made to the same payment method you used, unless agreed otherwise.

F) Exchanges

If you want an exchange, email info@sofienola.com and we’ll confirm availability and the process.

G) Exceptions (items that may not be returnable for change of mind)

The right to cancel does not apply to some categories (for example):

Custom-made or clearly personalised goods
Sealed goods not suitable for return for health/hygiene reasons once unsealed
Goods that are inseparably mixed after delivery
(Other statutory exceptions may apply depending on the product type.) CCPC+1

H) Faulty, damaged, or incorrect goods

If an item is faulty, damaged, or not as described, you have separate statutory rights. Email info@sofienola.comwith your order number and photos (if relevant) and we will arrange a repair/replacement/refund as appropriate under consumer law.

I) Return instructions

Email info@sofienola.com to request a return.

Refund Policy
We will provide the return address and instructions (do not send returns to a “sender” address unless we confirm it in writing).

Refund Policy
Include your order number in the parcel.

3) Privacy Policy (Ireland / GDPR) — Sofie & Nola

Last updated: [Insert date]

This Privacy Policy explains how Sofie & Nola (“we”, “us”, “our”) collects and uses personal data when you visit our website or buy from us. Questions: info@sofienola.com.

1. Controller (who is responsible)

Data Controller: Sofie & Nola
Contact: info@sofienola.com
Registered address: [Insert address]
Company number (CRO): [Insert]
VAT number (if applicable): [Insert]

Your provided privacy file is a German GDPR template and includes outdated references (e.g., “Privacy Shield”, Google+). This version modernises it for Ireland/GDPR.

Privacy Policy

2. What data we collect

Depending on how you interact with us, we may collect:

Identity & contact details: name, email, phone, billing/shipping address
Order details: items purchased, payment status, order history
Technical data: IP address, device/browser information, log data
Customer support data: messages you send us (email/contact forms)

Privacy Policy
Marketing preferences: newsletter opt-ins/opt-outs (if used)

Privacy Policy

3. Why we use your data (purposes) and legal bases

We process personal data under GDPR for:

Order processing and contract performance (fulfil orders, deliver products, customer service) — contract necessity
Legal obligations (accounting/tax compliance) — legal obligation
Website security and fraud prevention — legitimate interests
Marketing communications (newsletter) — consent where required; legitimate interests may apply for limited “soft opt-in” in some cases, but we honour opt-out at any time (only if applicable to your setup)

Privacy Policy
Analytics/advertising cookies — consent where required (see Cookies section) Homepage | Data Protection Commission

4. Cookies & tracking

We use cookies and similar technologies to:

Ensure the website functions properly (essential cookies)
Measure performance (analytics)
Support advertising/retargeting (where enabled)

Under Irish ePrivacy rules, consent is normally required for non-essential cookies, and consent must meet GDPR standards (freely given, specific, informed, unambiguous). Homepage | Data Protection Commission+1

You can manage cookie preferences through our cookie banner/settings (where implemented) and/or browser settings.

5. Sharing your data

We may share personal data with trusted service providers (“processors”), such as:

Payment providers
Shipping/logistics partners
E-commerce platform provider (e.g., Shopify)
Email/marketing tools (if used)
Analytics/advertising providers (if enabled and consented)

We only share what is necessary and require appropriate contractual safeguards.

6. International transfers

If we transfer data outside the EEA (for example, to providers or suppliers outside the EU), we use appropriate safeguards such as EU Standard Contractual Clauses and other measures as required by GDPR.

7. Data retention

We keep personal data only as long as necessary for:

Fulfilling orders and providing support
Complying with legal obligations (e.g., tax/accounting retention)
Resolving disputes and enforcing agreements
Your template also referenced retention tied to legal retention periods.

Privacy Policy

8. Your GDPR rights

You have rights including:

Access to your data
Rectification
Erasure
Restriction of processing
Data portability
Objection to processing (including direct marketing)
Withdrawal of consent (where processing is based on consent)

Privacy Policy

To exercise rights, email info@sofienola.com.

9. Complaints (Ireland)

If you believe your data protection rights have been violated, you can lodge a complaint with Ireland’s Data Protection Commission (DPC). Homepage | Data Protection Commission+1

10. Security

We use appropriate technical and organisational measures to protect personal data (your template referenced SSL/TLS).

Privacy Policy

11. Children

Our website is not intended for children and we do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time by posting the updated version on this page.