Privacy Policy — Sofie & Nola

Effective date: December 14, 2025
If you have questions about this Privacy Policy or how we use your personal data, contact us at info@sofienola.com.

1) Who we are

This website is operated by Sofie & Nola (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, place an order, contact us, or otherwise interact with our services.

2) What personal data we collect

Depending on how you use our website and services, we may collect the following categories of personal data:

a) Information you provide to us

• Contact details: name, email address, phone number

• Order and delivery details: billing address, shipping address, order contents

• Account details (if you create an account): login information and order history

• Customer support communications: messages you send us by email or contact forms

b) Information collected automatically

• Device and usage information: IP address, browser type, device type, operating system, pages viewed, time on site, referring URL

• Cookies and similar technologies: information about your interactions with our website (see Cookies section)

c) Payment information

Payments are processed by third-party payment providers. We do not store full payment card details. Payment providers may collect and process payment data according to their own privacy policies.

3) How we use your personal data (and legal bases)

We process personal data only when we have a lawful basis under the GDPR. We use your data to:

1. Provide and manage your order (e.g., process purchases, deliver items, send order updates, provide customer support)

   • Legal basis: Contract performance

2. Communicate with you (e.g., respond to questions, handle returns/refunds, resolve disputes)

   • Legal basis: Contract performance or Legitimate interests

3. Operate, secure, and improve our website (e.g., prevent fraud/abuse, troubleshoot, analytics for performance and user experience)

   • Legal basis: Legitimate interests

   • For non-essential analytics cookies: Consent (where required)

4. Marketing (where applicable)

   • If you subscribe to marketing emails, we will send them based on your consent.

   • You can opt out at any time using the unsubscribe link or by emailing info@sofienola.com.

   • Legal basis: Consent (or where permitted by law for limited direct marketing, always with opt-out)

5. Legal and compliance obligations (e.g., accounting, tax, regulatory requirements)

   • Legal basis: Legal obligation

4) Cookies and similar technologies

We use cookies and similar technologies to make the site work, improve performance, and (if enabled) support marketing.

• Essential cookies: required for core website functions (e.g., checkout, security). These do not require consent.

• Non-essential cookies (e.g., analytics/advertising): we will request your consent where required by Irish/EU rules. You can change your cookie preferences at any time through your browser settings and, where available, through our cookie settings on the website.

5) How we share personal data

We may share personal data with trusted third parties only as necessary to operate our business, for example:

• Delivery and logistics providers (to deliver your order)

• Payment providers (to process payments)

• E-commerce platform and hosting providers (to run the website)

• Customer service tools (to support communications)

• Analytics and advertising partners (only where enabled and, where required, with consent)

We do not sell your personal data.

6) International transfers

Some of our service providers or suppliers may process personal data outside the European Economic Area (EEA). Where personal data is transferred internationally, we use appropriate safeguards as required by GDPR (for example, contractual protections such as Standard Contractual Clauses and other measures where applicable).

7) Data retention

We retain personal data only for as long as needed for the purposes described above, including:

• completing orders and providing customer support,

• meeting legal obligations (such as accounting/tax),

• resolving disputes and enforcing agreements.

When personal data is no longer needed, we delete or anonymise it.

8) Your rights under GDPR

If you are in Ireland/the EU, you have rights including:

• the right to access your personal data,

• the right to rectification (correct inaccurate data),

• the right to erasure (delete data in certain circumstances),

• the right to restriction of processing,

• the right to data portability,

• the right to object to processing (including direct marketing),

• the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email info@sofienola.com.

9) Marketing preferences

If you receive marketing emails from us, you can opt out at any time by:

• clicking unsubscribe in the email, or

• emailing info@sofienola.com.

Opting out of marketing does not affect service messages (e.g., order confirmations, shipping updates).

10) Security

We take reasonable technical and organisational measures to protect personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11) Children

Our website is not intended for children, and we do not knowingly collect personal data from children.

12) Complaints (Ireland)

If you believe your data protection rights have been violated, you have the right to lodge a complaint with Ireland’s Data Protection Commission (DPC). You can also contact us first at info@sofienola.com and we will try to resolve the issue.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.

Contact

For privacy questions or requests, email info@sofienola.com.